LIMRA, LOMA, and our parent organization, LL Global Inc., are an international research and education trade association for the insurance, retirement, and financial services industries, serving the needs of more than 1,200 member companies across 64 countries.

The Education and Training (E & T) Division is responsible for the design, development, and delivery of high-quality virtual, in-person, and self-study education for more than 40,000 individuals worldwide.
 

Position Summary

We are looking for a Learning Services Coordinator based in the Atlanta office. This position will report directly to the AVP, E & T Learning Services; he/she will also provide administrative support to the SVP, Education & Training and provide operational support to multiple teams throughout the division.

The Learning Services Coordinator is a critical team member that interacts with all levels of internal and external customers. The coordinator is involved in two primary roles (1) Instructor Led Training (ILT) support and program maintenance; and (2) E & T Division managerial and executive support, including the support of the E & T Council.

• Maintain calendars, process expense reports, and assist with travel arrangements for multiple managers.
• Primary admin support for ILT sessions; this includes working directly with immersion team to update, deliver, and facilitate presentations, enrollments, and other documents needed based on content provided for virtual and in-person sessions. Setting up rooms and assisting with local in-person sessions. 

• Managing the ILT mailbox to provide support with enrollment and any customer concerns.

• Serve as “producer” for virtual ILT sessions, providing technical and behind-the-scenes support to virtual classroom instructors, facilitators, and participants.

• Update and maintain data for ILT participants,  E & T Council members and course reviewers in Salesforce. 

• SharePoint site administrator for E &T division to include maintenance and updates; provide reports as needed.

• Assist team with training and support for department's SharePoint site, Microsoft Office, and other proprietary and nonproprietary systems necessary for effective division operations.

• Facilitate secure distribution of exam question drafts to external reviewers as they are developed and provide technical support as needed to ensure secure and efficient review sessions.

• Responsible for proactively planning and coordinating logistical aspects of E & T staff meetings and other division functions.
   

QUALIFICATIONS AND REQUIREMENTS

Knowledge, Skills, and Abilities

• Must have excellent organizational skills and interpersonal communication (written and spoken) with ability to work in a multi-project environment.

• Must possess or develop an understanding of virtual classroom terminology and related technologies to effectively set up and produce live, virtual events; experience with Adobe Connect a plus.

• Proficiency with Microsoft Suite including Excel, PowerPoint, Word, and Outlook.
  Adobe Connect a plus.

• Salesforce and SharePoint experience and ability to train other team members.

• Relevant education or two+ years of related experience in a major support role.

• Demonstrate a strong attention to detail and a high level of professionalism necessary to function independently and to work with all levels of employees.